Agentic AI for community financial institutions

Turn every digital conversation into a relationship.

Neural Rails gives banks and credit unions an intelligent digital concierge, relationship manager, and employee knowledge assistant, powered by the information you trust.

See Neural Rails in Action Explore the platform

Digital Concierge Online now

SECURE

Hi, Frank. Thanks for taking a look at our auto refinance options. What questions can I answer?

I want to lower my monthly car payment.

I can help with that. Let’s look at refinancing options that may fit your goals.

Explore refinance optionsTalk to a loan expert

Ask me anything...↑

✦

CONVERSATION INTELLIGENCEIntent recognized

Auto refinance opportunity

Built for the way community financial institutions serve

24/7Digital guidance

95%Of inquiries resolved before the call center

1Connected intelligence layer

One intelligence layer, three powerful roles

Meet customers where the relationship happens.

Neural Rails connects the public website, authenticated digital banking, and the employee experience with intelligence built for your institution.

A better first conversation

Give every visitor a knowledgeable guide that answers questions, explains products, and helps them take the next step, any time of day.

✓Approved website knowledge
✓Guided product discovery
✓Human handoff with context

Talk with our team

Website ConciergeHow can I help today?

✦ Guided conversation

Context changes everything

Helpful when they are a stranger. Powerful when you know them.

Neural Rails adjusts to where the conversation takes place. The experience remains useful, relevant, and grounded in the right information.

PUBLIC WEBSITE

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Guide without guessing

Answer questions, explain products, and help visitors move forward using only approved public information.

Product guidance
Application support
Seamless handoff

Stranger→Known relationship

AUTHENTICATED BANKING

◇

Serve with context

Use authorized relationship information to recognize needs, personalize guidance, and deliver timely opportunities.

Relevant financial insights
Proactive service
Relationship growth

Purpose built for financial services

Intelligence you can put to work.

Grounded, not guessing

Responses come from your approved institutional knowledge, not the open internet.

Conversation, not a search box

People can ask questions naturally and receive clear, useful guidance.

Action, not just answers

Neural Rails helps customers move toward applications, service, and solutions.

Handoff with context

When a person steps in, the conversation and intent can move with the customer.

95^%

of routine inquiries resolved before reaching the call center in a live community financial institution deployment.

See a live experience

Meet Penny at Park View Federal Credit Union.

Ask the same questions you would ask a website expert or loan officer. Penny helps visitors navigate the site, understand products, and find the right next step.

Talk with Penny

Better conversations create better outcomes